Tailored Journal

The classic of Russian literature Maxim Gorky once said: “The further, the easier modern technology turns fiction and speculation, fantasies and hypotheses – into reality, arming a person in his struggle for life.”

Probably therefore, we began cooperation with the largest and oldest Russian universal online store, which has long been included in the list of the top 10 most expensive companies in the Russian segment of the Internet according to Forbes, it is from its heart – the technical division that ensures the uninterrupted operation of the largest market place in all directions.

The work turned out to be expectedly specific and practical. The abundance of clarifying questions, discussions and different points of view pleasantly surprised and made the program alive and as close as possible to life and its topical issues. Well, by good tradition, after receiving feedback from the participants, we consistently moved on to discussing the development of cooperation.

_____

Feedback from program participants:

“Everything was new and interesting, told without water, in a simple and understandable language, with answers to questions”

“I really liked the presentation of the material, examples and situations”

“Thank you for the opportunity to consult on topical issues!”

_____

Any crisis times are times of opportunity. People are looking for opportunities. Or they don’t. Especially if they feel uncertain, not prepared, do not feel the support of the employer.

Tailored formed and worked out the comprehensive program designed to prepare our partner teams in a timely manner for bold but thoughtful solutions that will strengthen positions and help increase market share in a difficult period.

The program is a balanced mixed format, which consists of 3 full-time modules and 4-6 in online format. Modules are interchangeable and adapt as much as possible to Tailored-style realities.

_____

Feedback from participants:

“It’s time for programs like this. Supports and stabilizes! “

“Useful tools in a specific situation”

“A spoon is dear when lunchtime is near. In this case, lunch is nutritious and on schedule!”

_____

The male half of Tailored heartily congratulates our wonderful female colleagues and partners of the on the spring holidays in your honor! Without you, everything we do would be impossible and meaningless!

Tailored launched a new format for the creative workshop “Right Hemisphere Drawing,” which allows  to develop the capabilities of the brain at the level of hard skills – professional competencies that can be directly used in work, clearly demonstrate, evaluate and test.

The potential of the brain of an ordinary person is scientifically proven to be less than 20% involved. Therefore, the remaining 80% of our main resource remains annoyingly unused. That is why in our new program we have prepared a set of exercises aimed at developing additional brain capabilities, including workshops for activating the right hemisphere and synchronizing the work of the brain hemispheres.

After all, when we activate the capabilities of both brain’ hemispheres  it is easier and faster for us to make decisions, create new ones, adapt to changes and maximize the use of information

Feedback from program participants:

“Thank you very much for the sensitive approach, for the interesting busy day and amazing way to creativity…”

“I liked the blocks about the study of irrational subjective objections and perfectionism”

“Visualization helps solve a problem!”

…

Tailored began the successful cooperation with Europe’s largest producer of phosphorus-containing fertilizers, phosphoric and sulfuric acids, as well as Russia’s leader in fertilizer, ammonia and ammonium nitrate production.

In addition to Russia, our new partner supplies its products to the countries of Western Europe, Asia, Africa and America, has its own port on its territory, and the railway car fleet has more than 6,000 cars of different types.

Nevertheless, the peculiarity of the development of cooperation was that we communicated on-line only, since personal contacts are strictly limited due to the strategic status of our new partner and epidemiological restrictions. For the first time, we did not have a single personal meeting – absolute on-line!

But this did not prevent us from holding a series of online workshops, earning high marks from the Client and receiving new orders and a springboard for further work)

continued the successful project interrupted by the pandemic to develop the leaders of the regional technical teams of one of the largest Russian territorial generating companies (TGC) created in the process of reforming RAO “UES” of Russia.

Our joint experience of cooperation with the heads of Company’ units of the Belgorod, Bryansk, Voronezh, Kaluga, Kursk, Lipetsk, Oryol, Ryazan, Smolensk, Tambov and Tula regions, who are responsible for the work of the 12,000-strong army of specialists, brought open discussions on hot topics, direct equal dialogue of wise and experienced leaders, and most importantly, strengthened the conviction that the potential of Russian regions can be It is people, their wisdom and a thorough approach to work, that are the wealth on which the well-being and stability of many of Russia’s largest regional businesses are based.

The feedback of the participants there is always specific and concise:

“I liked all the material reviewed. I didn’t know many things before. I applied something intuitively, now I will systematize. It’s very valuable. “

“The tasks discussed at the training were interesting for study and useful for use in the work activity.”

“Surely it was helpful.”

Working in non-standard conditions is always a springboard for the development of hidden reserves. At the end of August, Tailored gave an unusual start to the target program for preparing the Russia’s largest gas distribution enterprise’ young reserves and immediately received the necessary result.

Our creative program “Up to the sky” allowed young people not only to understand the purpose and team work, but also to take responsibility for creating their own community, as well as for forming their own information channels, which was the wish goal of our Customer. In addition, they managed to present our ideas, drive pros and cons through the “world cafe” format and, of course, received unforgettable emotions) After all, it is creative experiments that stimulate the proactivity of teams in practice!

To train those who evaluate the best in the world – this can really be considered the World Major League in training, and in people development in general. In the summer of 2021, the trainers of Tailored won the tender and began training the team that organizes the largest world “Olympiс games” in the field of professional skills in Russia – “World Skills”.

This festival has been held in the world since the 1960s and is the most prestigious world platform in the field of assessing the professional skills, in 2022 the mountain is planned in St. Petersburg at the national level, and in 2023 it will also be held in Russia at the global level, and we are honored to join this legendary movement and training support the National Organizing Committee!

Feedback from program participants:

“Active type of training with different formats, that allows you to keep your attention”

“I have received a lot of useful and necessary information. Of course, the training was useful! ”

“A mentor’s professionalism is felt”

…

We have always told our colleagues who invest mainly in their top team that most often real service is not provided by top-managers, but by ordinary people who collect goods, solve difficult situations with customers, smile or do not smile at the consumer every day, and it is precisely such personnel who need to be regularly trained and not discount on them with “faceless and mass online training”. ” Thanks to the wise and flexible companies that feel it themselves.

Tailored successfully completed the first stage of a large-scale adaptive customer service program for warehouse workers of the fastest developing retailer in Russia and the largest domestic player on the market for construction and repair’ goods.

All this is especially relevant today, when each person is stressed to one degree or another, tired of lockdowns, when nerves are at the limit, and confidence in the future and in the well-being of loved ones is not the same as before.

Increasingly, everyone has become less tolerant, and the people who work with a large human flow get the most. The big “traffic” has a great accumulative effect not only in moments of negative emotions, but also in human energy, fatigue, burnout.

That is why we adapted the classic service program to the realities faced by warehouse employees, namely complex conflict and stressful situations with customers, drivers, foremen, receivers, etc. And judging by the reviews, we expect not only to improve the quality of the service, which the consumer will immediately feel, but also to increase the involvement and satisfaction of staff, reduce burnout, and therefore flow, which is traditional for warehouse specifics.

Feedback from Program’ participants:

“It was very helpful to know how to get out of a situation!”

“Everything was clear”

“I would advise my colleagues to take part in this training, as it is useful not only in work, but also in everyday life”.

April 27, Tailored organized and successfully held a MEETING OF THE RUSSIAN MOTIVATION CLUB in St. Petersburg, Russia.

The relevance meeting’ topic is beyond doubt: “REHABILITATION OF EMPLOYEES AFTER CORONAVIRUS: MEDICAL AND PSYCHOLOGICAL ASPECTS,” so we invited an unprecedented number (5!) of speakers, all leading high-level experts, who shared their “first hand” achievements, tools and practices with us.

Members of the Club were addressed by: Deputy Chief Physician for Therapeutic Care ” Russian Railways – MEDICINE ” Petr Pain, Head of the physiotherapy department “AVA – PETER” (Scandinavia clinics) Olga Teperina, Head of the Personal Insurance Center “SK Soglasie” Olga Kuznetsova , Leading psychotherapist of the “Allergomed” clinic Sergey Kulikov and Chief doctor of the ENERGO centers Nadezhda Novikova.

By good tradition, our meeting was accompanied bypractical cases, active open discussions of experts, exchange of experience and analysis of recent trends.

Thanks to all speakers and participants and see you at the following events of the Russian Motivation Club!

Tailored successfully launched the new “SYSTEMATIC TEAM OPERATION” training program, which aims at the practical development of a systematic approach in management.

Not much to know about the management cycle, situational management, the difference between management styles and classical motivation tools. It is important to associate specific situations with tools that participants pass and practice in the conditions closest to reality at the training, and be able to systematically apply them in their business situations.

The program participants, managers of the Company, which is currently undergoing the stage of updating and changes, were able to analyze their own behavior in different roles, found the necessary answers for themselves, as well as memorable models and tools for business. The highlight of the program is the involvement of computer technologies, anonymous on-line surveys on phones, bright metaphors, and practical cases and exercises with “debriefing” traditional for us.

Participants feedback:

“I liked the analysis of interviews with employees”

“Especially useful: grading employees, working with resistance and evaluating yourself as a leader”

“Thank you so much for analyzing cases and working out my errors!”

Merry Christmas and Happy New 2021 Year to you with this new spiritual card made by the hands of wonderful graduates of the inclusive “Yom-Yom” Center, which every year helps 200 special children get a chance to develop harmoniously with their peers and feel included in this world.

Health and confidence in a bright future for you and your loved ones!

Tailored Team

Tailored started the successful cooperation with the world leader of the Internet service for the placement of ads for goods, vacancies and resumes in the labor market, as well as services from individuals and companies, the monthly audience of which is more than 47 million users, over the year 63 million transactions are made on the service.

The first topic of our joint study turned out to be fresh, as well as much, which makes our new, rapidly developing partner: “EFFECTIVE WORK WITH LIMITING JUDGMENTS.”

The purpose of the on-line program was to form a idea of ​our training participants about the possibilities and traps of thinking, and to develop practical skills in solving creative problems without limiting barriers. And according to the feedback of the internal customers, we quite succeeded. Go to cooperation without limits! After all, almost all the limits are within us…

Tailored acted as a provider of support for the mentoring processes of the largest oil company in the country.

Mentoring is interpreted differently, for someone it is manegement in a foreign manner, for someone a type of guru-management, for most it is a conditionally tangible term. But not for our partner.

And the fact is not even that special booklets were prepared for the mentor with a detailed clear description of the tasks, process and algorithms, but also that we were given the task of preparing not only mentors for mentoring, but also their mentees. Systemic and attention to details from all sides – always distinguishes professionals.

Based on joint successful experience with leading businesses of the country and the world, Tailored launches sets of special programs for the focus and consistent development of employee competencies in areas and zones of responsibility under the brand “ACADEMY OF EXPERIENCE”

The purpose of the programs is to prepare and adapt promising employees of the Company of different levels to new goals and objectives depending on their specialization, experience and area of responsibility, as well as to increase their effectiveness through the gradual development of key competencies and skills.

BASIC DIRECTIONS OF THE ACADEMY PROGRAM:

• ACADEMY OF YOUNG SPECIALIST

• ACADEMY OF THE BEGINNING LEADER

• ACADEMY OF LINEAR MANAGER

• ACADEMY OF CORPORATE / FUNCTIONAL TRAINER

• ACADEMY OF THE MANAGER OF THE CONSTRUCTION PROJECT

• ACADEMY OF EXPERT IN THE FIELD OF PURCHASING

• ACADEMY OF NEGOTIATION AND COMMUNICATOR

• ACADEMY OF MENTOR AND MENTOR

• ACADEMY OF TOP-MANAGER

Programs of the Academies include sequential multi-format “turn key” practical activities available in both on-line and off-line formats. The duration of the Academy, depending on the tasks set, can be from three months to two years, and as always, we have maximum customization for the needs of the Customer. We will provide all additional information upon first request. Until next time!

Tailored conducted an interesting joint project, which was integrated into the system of one of the innovation-oriented energy sales companies in central Russia, which are part of the largest energy holding.

Using a combination of digital technologies, we, together with internal experts, successfully prepared for one of the most effective events, according to the participants, to develop the applied knowledge of the company’s personnel. Now we have all the other branches of the holding necessary to expand this expertise.

Feedback from participants:
“I personally found new opportunities for myself … it turned out to be very versatile.”
“I learned a lot of new information, I will apply it in practice.”
“New, exciting, unusual, this is necessary!”

At the request of our clients, who missed the group format of team activities, we are launching an exciting quest “Family business” in the online format, which will allow WITHOUT RESTRICTIONS to hone today’s important skills in an “atmosphere of irreconcilable Paris”.

 The team finds itself drawn into a difficult situation between two Parisian families: Venturi and Guerini. Over the course of several rounds, participants will have to solve 5 cases and learn how to work:

• with the planned negotiations and find a strategic solution common with partners;
• with conflict situations and to engage constructively in dialogue in unpredictable conditions;
• with techniques of influence and resist influence;
• with positional bidding.

       …  and, in the end, find out which restaurant won the Michelin star.

 The business quest “Family business”can be organically integrated into specialized programs as a workshop. 

Effectively applied in topics:

• “Conflict Management”;
• “Negotiations”;
• “Effective teamwork”;
• “Cross-functional interaction.”
• “Online Communication”

 We will be happy to answer your questions in personal correspondence or reply to letters addressed to info@tailored.ru

Tailored successfully and expeditiously transformed the training programs together with the industry leader among the country’s gas distribution organizations thanks to three key factors. 

We were able to fully “get comfortable in the “remote training operation” due to simple but thoughtful solutions:

1. the platform flexibility, when Tailored clients have the opportunity to choose a site, starting from exclusive development of Tailored IT partners to internal corporate platforms or generally available familiar options,
2. the correct bet on interactivity, and not on the “webinar product”, which allowed us to transform programs quickly and make them alive and effective,
3. team proactivity and co-creation with clients, who, no matter what , maintain the rhythm of the business and do not waste time.

It is not surprising that one of the first teams, that immediately supported our approach, was the innovative team of gas branch  professionals with the mission to create the highest quality of life in the Moscow region with all available resources and talents, contributing to the professional and personal development of their employees, as well as employees of organizations – partners.

The quality of the jointly created product is also reflected in the feedback from the participants of the programs:

“- An explanation of the tools with clear examples. Logicality. Simplicity of the communication. ”

“- The way to submit information in the form of an interactive is important!”

“- The program has a lot of useful, previously unknown information. Practical exercises were also extremely helpful. ”

It was especially important for us that our clients, despite the abundance of purchased tools, immediately believed in our exclusive LIT platform and successfully launched a series of programs on it. Thanks for your trust!

Tailored launches LIT (Long-distance Interactive Training) technology, which fully conserves the energy and effectiveness of face-to-face training, and surpasses it in additional capabilities

Moreover, now we are launching a special anti-crisis selection of proven and most relevant Tailored programs:

1. “Interaction, communication and coordination in the conditions of remote work”;
2. “Management of remote and distributed teams for managers”;
3. “Effective work in difficult and stressful situations”;
4. “Personal effectiveness and concentration”;
5. “Work in an uncertain and rapidly changing situation.”

We provide complete information about the technology, a description of the programs, details and answers to questions: info@tailored.ru. PLEASE, WRITE!

Wish you concentration, health, activity. Be positive!

Tailored directed and held a special event, combining a master class and mindfulness, for a large national sales team, one of Europe’s most respected brands with a century of history.

Our long-standing partner has set us the difficult task of holding a special joint master class for his entire key sales team, which has more than 70 experienced tech-sellers in such a way that the event becomes the brightest ending point in the corporate forum.

Starting to prepare a program for people who have extensive experience in sales, we realized that it was necessary to conduct not only a useful interactive master class, but also maximize the huge potential of participants from different regions, and focus on the mindfulness of key approaches to working with clients who as a result, the participants themselves formulated and “sold” to each other. This is what the Customer emphasized as the most successful reception, thanks to us for the bright and successful large event. Mindfulness is needed by everyone, especially the most experienced people need it.

Tailored began a successful partnership with the largest diversified energy holding, the only Russian electricity export-import operator.

Despite the fact that the geography of the supply of electricity to our new partner includes Finland, Belarus, Lithuania, Ukraine, Georgia, Azerbaijan, South Ossetia, Kazakhstan, China and Mongolia, we began cooperation in the very heart of Russia, with a unit that guarantees electricity supplier in Vladimir area.

“Reconnaissance in battle” turned out to be the first priority — almost the entire top management of the Company came to Tailored’s training with very specific questions on the financial aspects of the activity, and within two days, he examined our cases and examples with our trainer, demonstrating excellent preparation, awareness and long-term prospects for each other teamwork.

At the end of 2019, Tailored became a partner and member of the Finnish-Russian Chamber of Commerce, which is the leading expert organization in bilateral trade between Finland and Russia and connects Finnish know-how with the capabilities of the Russian market.

Participation in the FRCC, which includes more than 700 Finnish and Russian member companies and all interested in the development of bilateral business, is logical, as it was Tailored many years ago opened the page of interaction of the largest Finnish companies (such as Prisma, Lindstrom, Sokos Hotels and others) in training in Russia.

The agreements and focus on engagement reached last week in Helsinki with Ms. Yaana Recolainen, Director General of the Finnish-Russian Chamber of Commerce, are encouraging and open the new Scandinavian horizons of Tailored ‘s positive international partnership.

Tailored successfully started cooperation with the new Client, the main operating company of the leader of the Russian oil industry.

From the very beginning in work with this Client, we got, as we say, from “ship to ball” – began training with heads of financial units, people who are used to checking and re-checking everything . The work turned out to be very fascinating).

Participants’ feedback:

«I very much liked the atmosphere, there was involvement throughout the training, it was interesting because there was live communication with life examples. Well-chosen cases that demonstrated basic thought well»;

«Practical answers to questions. Clear, by item»;

«The trainer transmits perfectly the energy, charges with emotional attitude to the work. Now the desire to run to work and try to apply all advice!»

Tailored successfully develops cooperation with the largest Russian retailer of goods for construction and repair.

Our new partner is the fastest growing player of the Russian DIY market today (according to INFOLine), with an annual growth of more than 30% and revenue of more than 49 billion rubles. 

After the holding of training projects together, we have become a regular supplier of staff development programs for one of the most customer-oriented DIY companies on the Russian market. Similar values and the understanding of the importance of human resources in business, coupled with a deep study of the desired result with an internal customer, gave an excellent result.

Participants’ feedback:

«Very capaciously and interesting, learned a lot of new stuff!»; 

«An interesting delivery of information, feedback, the opportunity of playing the different roles»; 

«A lot of practice is great!»

The major German industrial concern presented in 20 countries worldwide in the sphere of dealership and production, representing one of the brightest global manufacturers of the equipment in Russia was chosen by Tailored for system consulting decisions.

Mission of our new Partner: “All our efforts are aimed at the development of long-term partnership with our clients. Our main principles on which we build up partnership are honesty and skill.” Employees and experts of Tailored are completely agree on every word in this statement.

Likely therefore, at a preparation stage, we managed to create together with the Customer effective joint team on development systematic decisions which allowed to carry out competently the goals and to construct plans of further cooperation.


Responses of participants:

«Thanks a lot from me and from all team! I still under a pleasant impression!»;

«Super exercises!»;

«We look forward the next meeting!»

The famous Swiss producer – the world leader in the field of an implantology, known for the uncompromising quality, chose Tailored as the partner in development of personnel.

5 continents, more than 70 countries, decades of faultless reputation and leadership in the industry taught our new partner to choose carefully those who will develop the most valuable asset of the company. .

Successfully carried out the series of trial programs and having received excellent feedback, we got to work with several divisions of the company on a wide range of programs at once that allowed us to pass from development of skills to values and culture transformation for our partner. The trust to us was also emphasized that each of our programs was preceded by the General manager of the Company’ message.


Responses of participants:

«Everything passed brightly, intelligibly and vitally!»;

«It is important that there were practical examples»;

«Lack of stereotypes in the program!»

Tailored successfully started projects together with the leading global manufacturer of packing, cellulose and paper with 52,000 employees in more than 24 countries of the world.

Our new Client and the Partner sets as the purpose to be one of the best and most reputable companies in the world. Owning manufacturing enterprises in Europe, North America, Latin America, North Africa, India and Russia, the Company makes packing which keeps goods and promotes their advance, promotes world trade and ensures the consumers safety of products.

Way of our new Partner: always to take reasonable and correct steps in the right direction, and the choice Tailored as the supplier of consulting services – one of such steps. After the trial programs which are carried out at the end of 2018, the new order already for employees of different levels and divisions followed.


Responses of participants:

«There is a lot of practical training for work in team»;

«The attention did not dissipate!»;

«Logically, briefly, clear and it is not boring!»

В Новом 2015 году Tailored начал сотрудничество с одним из самых амбициозных отечественных девелоперских проектов элит-класса.

Программа тренингов первого этапа сотрудничества включала в себя ценностное объединение команды технических специалистов и менеджеров Проекта на основе современных технологий управления командами.

Отзывы участников:

«Тренинг построен как игра. Ситуации применимые к жизни»;

«Все проходило в легкой, познавательной форме, без напрягов, очень полезно!»;

«Однозначно рекомендую!»
 

A large international customer returned to Tailored’s work on the new brand.

Tailored’s long-time partner is a large Swedish construction holding with a turnover of more than 1.5 billion euros and a staff of more than 2,000 people. After a large rebranding it chose Tailored as a training provider.

The first subject was “TOOLS OF QUALITATIVE COMMUNICATION AND COOPERATION WITH CUSTOMERS”, which is not surprising, since the developer actively increases market share in eight countries at once: in Sweden, Germany, Finland, Norway, Estonia, Latvia, Denmark, and of course, Russia.


Feedback from participants:

«Excellent selection of materials, presentation and information content»;

«was useful and fascinating, especially the review of cases with clients»;

«he whole training in a positive way, topics and questions were fully developed!»

That is the way of Russia that the oil and gas industry is a serious business, and the construction of oil and gas facilities and pipelines even more so, but we were not embarrassed. This summer, Tailored began a successful cooperation with the industry’s leading company, employing more than 25,000 people and having a vehicle fleet with more than 14,000 units.

A series of trainings in 2018 united in practice the energy of the team of top managers of the Company. The opportunity to look at the usual work context, daily decisions, bare facts and figures through the prism of a bright presentation opened us up new horizons for interaction and mutual understanding..

By going beyond the boundaries of strict communication, our customers received an impulse and a new breath in the management of production projects. The most valuable was the feedback of the participants: receivingthe effect from a series of trainings is now not only a team goal, but also a personal one for each leader.

The format and the content of the event, according to the General Director of our Partner, “allowed to structure the acquired knowledge and skills, work them out through interesting practical exercises in the training atmosphere, on video materials and in the process of completing additional tasks (between the modules of the training)”

Summer is a conventional time for a variety of on-site trainings. One of the brightest events of this season in Tailored was a special program held in the capital of Azerbaijan for the largest asset of the most famous Russian company in the world.

In keeping with the best oriental traditions our program in Baku included stories and abstract subjects and ended with important conclusions. According to the Customer it was useful, fun, active and surprising with the creativity of a team.

The largest Russian energy provider, the owner of most of the hydroelectric power stations of the country and the world’s second hydrogeneration company became the regular customer of Tailored.

After the first successful trainings and excellent feedback for our trainers, we have been entrusted to support a large project. The project includes organizing the process of collecting innovative ideas in the Company, integrating with experts in project management, forming of project teams, training programs for more than 50 participants from almost all regions of Russia and organizing an effective evaluation of selected projects.

The appreciation of the organization of this large project and the comments of internal experts, including the management of almost all Client’s departments, was a great honor for our team. The system that we developed allowed us to identify, improve and present the maximum number of interesting projects from all over the country, that are expected to be ready to business implementation in the Company.

Recently we got a wonderful experience with the team of the Best Luxury Hotel in Russia, according to the World Luxury Hotel Awards, the European Hotel Awards, the Russian Hotel Awards and many others.

Managers chose from several variants of master classes the closest to people, not to business processes. This way they clearly demonstrated the importance of motivation and well-being of their employees. It is probably the best approach to the most hospitable staff, or more correctly to ensure that it remains as it is … We received gratitude and appreciation for our work.

We continue to win new innovative and promising markets. This time Tailored’s new Client is one of the leading companies in the Russian market of industrial automation.

The main idea that formed the basis of the activity of our new Partner is the creative use of world technologies and experience with the use of Russian engineering. Over the decades of work in Russia, a vast experience was accumulated in the creation of automated control systems for technological processes, both for relatively small objects and for the largest industrial complexes.

Our partner’s expertise is promoted with the help of internal experts, unique high-level specialists. They were entrusted to us to improve the quality of the training skills, which will serve as an impetus both for the appearance of the new demanded training programs for the Client, and for the development of our fruitful cooperation.


Feedback from participants:

“I liked the dynamics, a lot of practical examples”;

“Constantly received feedback and involvement in the process”;

“New “goodies”, which I heard for the first time!”

After several months of testing programs Tailored successfully develops coaching and consulting work in the UK with the world’s most famous product lines, bringing cooperation to a new level of co-creation.

The British audience is considered one of the most demanding in the world, especially in everything related to training and consulting. Even the universally recognized American guru is often not an edict, despite a similar language and cultural origins. But we managed to change this stereotype.

Having implemented co-creation at the most profound level, we create programs together with our British colleagues, the British team, helping them to find new market niches and new mechanisms of work, combining training with the introduction of product solutions.


Feedback from participants:

“We would like to thank you for your experience and professionalism demonstrated at the highest level”;

“From the very first minute, it was curious to observe your unique ability to work with people, a subtle approach to each individual and a variety of methods and techniques of presenting various information clearly and distinctly”;

“You brought a rich program, which, I’m sure, was imprinted in the memory of all those participants of the training.”

Modern trends and regular contact with customers pushed Tailored to create new products, that even before the end of the testing received orders and the interest of Tailored’s partners.

The most delicious dishes of our coaching cuisine of the January post-holiday period are:

1. Updated course “CORPORATE DIPLOMACY”, which gives skills of effective work in corporate jungles and not only.
2. “ENERGY MANAGEMENT” program, which helps to find sources of energy that we often do not notice, but they are nearby and very simple.
3. Course “PRACTICAL CINEMALOGY”, which gives an opportunity from the outside to look at the situation and without unnecessary emotions to resolve difficult issues.
4. The program “DELICIOUS FIGHTS”, which allows in the team-building atmosphere not only to conduct diagnostics, but also to work out important skills.
5. Workshop “NETWORKING”, which helps without discomfort to expand professional connections, contacts and opportunities.

Well … New Year begins …. And it is already so interesting!

Tailored has successfully started working with a bright local producer, which unites more than 600 stores in 6 countries and a team of more than 4,000 employees.

Our new partner is a modern, very dynamic Company which close to us in spirit and values such as: innovation, sanity, communication, audacity, sincerity and passion.

Despite the fact that the first program was held for the Company’s construction operation, not the simplest and with a specific audience, we received the next order traditionally before the end of the last day of the program.


Feedback from participants:

“Interesting tools with examples”;

“Dialogue with the audience”;

“Real algorithms and techniques which can be immediately applied!”

Tailored began working with a new Partner, a subsidiary of the country’s largest oil company, in one of the most beautiful places in the world.

Our new Partner receives projects that are at the initial stage of implementation. Each new asset has its own specifics, due to various factors, including the considerable remoteness of the deposits from the existing infrastructure, complex geological structure and natural and climatic conditions. It is the latter circumstance that we attribute a choice of a program realization – directly opposite the Upper Garden in Peterhof, which has become an additional source of inspiration for us and the participants of the program.

Our Partner project managers must select the most efficient way to develop the deposit, organize the infrastructure, form a team, build relationships with all stakeholders … This is what we did in the game format and with a great enthusiasm. The customer had so many questions that we ended up giving feedback very late in the evening … but with a great mood!

We started to work with a large Moscow orthodontic and dental network, which was the first to create an orthodontic clinic in the capital of Russia.

At the moment more than 20 000 patients from all over the country are on orthodontic treatment in the clinics of our Partner who have been holding the palm of the orthodontics in Russia for 20 years to this day. Our Partner took seriously the question of training their highly qualified personnel, among whom were all levels of the Clinic staff. For example, before the start of cooperation, they checked us in great detail, asking a lot of questions and specifying the smallest details.

This was particularly evident when the owners of the Company took an active and very useful part in the preparation and implementation of the program. The work done and planned allows us to review the issues of positioning, working in difficult situations and improving the quality of service for the most demanding patients at a higher level.


Feedback from participants:

“Available and very interesting material, well interested!”;

“We analyzed in detail the real cases, looked at many situations from the side”;

“Sincerity and liveliness of communication!”

As the part of the medical project, new partners, that use trainings as the basis for the formation of new unique intracorporate service standards, are constantly joining Tailored.

Our new partner, a multidisciplinary clinic that has been successfully operating in the St. Petersburg market for about 10 years, understands the importance of this approach, systematically looks at the development of staff, investing in people and creating modern standards of service for patients who remain in Russia’s medical institutions great and encouraging rarity…

Consistent work with all groups of employees from the junior administrator to the head doctor gives a system-related result in the heart of the historic center of the Northern capital.


Feedback from participants:

“Fascinating, playful manner of conducting a seminar”;

“Time is spent with a benefit! The main thing is that colleagues were here and helped to answer all the questions. Teamwork is very important here!”;

“A lot of work!”

Tailored is developing cooperation with one of the leading sports companies in the world, which for 65 years has been promoting the most innovative sports technology in 120 countries and has more than 13,000 employees worldwide.

After several successful test programs from the beginning of the year, Tailored received the necessary credit of trust for working with several divisions of the Company represented by such outstanding personalities as the fastest person on the planet Usain Bolt, pop star Rihanna and the strongest athletes and sport teams of Russia and the world.

In further plans – the entrance to international cooperation, and new levels of development of the training program for this remarkable team.


Feedback from participants:

“So comfortable and constructive and at the right time!”;

“Excellent program dynamics”;

“Working out the tools with each participant!”

In April 2017 Tailored successfully crossed the threshold of 200 exclusive and diverse training programs in ACTIVE status.

Working in 4 main thematic areas since the day of foundation and recently launched several new Creative Programs, Tailored has struck an unprecedented level for Russian training companies in 200 multi-format products in the field of staff training and development.


This result saved all the principles of the Tailored programs:

1. UNIFIED FORMAT AND STRICT QUALITY CONTROL OF PROGRAMS;

2. PRACTICAL FOCUS AND LIVE, INTERACTIVE MATERIAL FEEDING;

3. CONTINUITY, SEQUENCE AND SYSTEMITY OF PROGRAMS;

4. CONSTANT (AT LEAST ONCE A YEAR) UPDATE AND ACTUALIZATION OF ALL TAILORED PRODUCTS;

5. DEEP CUSTOMIZATION OF THE PROGRAMS BY EXCLUSIVE TRAINERS-PRACTICES.


We thank our Clients and Partners for the constant incentive to seek new approaches and tools, and bring them to perfection!

We started to work with one of the largest financial institutes in Russia, which is one of three largest banks in Europe in terms of capital.

Our new partner network is represented in Russia by 24 branches located from Kaliningrad to Yuzhno-Sakhalinsk. The total number of offices providing high-quality banking services exceeds 350.

The complexity of the program was determined not only by the high level of the audience at the director level, but also by the variety of tasks assigned to the stasis by several internal customers, contact and interaction with which Tailored achieved the desired result.


Feedback from participants:

“I liked the training very much. A good coach who feels the audience, tries to involve all employees, monitors attention, gives practice and not theory. I would like very much to work with him in the future”;

“I liked the intention with instruments”;

“Training is fire!”

We begun a cooperation with the world’s leading producer of equipment for clinical laboratory diagnostics and scientific research in various fields of biology, medicine and industry with a turnover of more than $ 17 billion and staff of more than 50,000 people.

Our partner’s mission is to help clients to make the world healthy, safe and clean, and we completely share these values.

We started to work with one of the Company’s divisions, and we were immediately recommended to the second one, which also remained pleased our work and initiated a joint fruitful work.


Feedback from participants:

“Sincerity, without posturing, objectivity”;

“I could see the interest of my colleagues”;

“Everything I got at the training, I can use in work and life!”

We have begun a fruitful cooperation with one of the oldest global brands in the field of service, represented in 24 countries of Europe and Asia.

A large international business that provides exclusive service in the field of cleanliness and special clothing for more than 170 years in the world and 20 years in Russia chose Tailored as a key supplier of employee development programs.

Starting with a multi-stage work with the Sales Department of the Company, we traditionally received a new order for work with a team of top management, with which we also successfully coped.

Feedback from participants:

“I liked the presentation of information in a positive and educational way. Keep it up!”;

“There are a lot of secret chips that I did not know about”;

“Vivacity and involvement, ease of perception of the coach”

We started to cooperate with an innovative global pharmaceutical company on a creative note.

Our new partner, the international leader in the production of pharmaceutical products with Bavarian roots, started our cooperation by gathering the entire company’s management in the westernmost point of our country and choosing one of the most creative and developing Tailored programs.

There was following interest in ordering our more pragmatic training products, and the souvenir of our first project took an honorable place in our partner’s office.

We have successfully started to work in the field of consulting and staff training with one of the most convenient financial on-line services, presented in 25 countries of the world.

Civilized European financial services are still an innovation for Russia, but we love everything new, progressive and interesting. It is mutual interest and the desire to develop customer experience quality that has become the basis for a multi-level staff development consulting program, which already has further plans.

Feedback from participants:

“I really liked the training. It helps a lot to consider and understand situations, to identify shortcomings when talking to customers”;

“It was useful to learn new techniques and ways of communication; all this can be used in real everyday life!”;

“I liked how information was presented, there was a look at myself from the side”

Tailored won the tender and successfully started to work on several key areas with the world’s largest coffee producer.

The international coffee company, which started production in the 18th century and now is the absolute leader of several categories, the strongest player and expert on the coffee market, chose Tailored as a training provider for its production teams as well as for the key team of sellers in Russia.

Long-term multistage programs will include both expert sessions tailored specifically to the needs of the Company, as well as fundamental programs aimed at creating a corporate knowledge base.

Feedback from participants:

“Interesting, vivid examples and the possibility of further practical application of knowledge”;

“I liked the atmosphere, many games, amicably, emphasized important details”;

“Very helpful!”

Tailored successfully started cooperation with one of the largest and most modern commercial data processing center in the country.

Tailored’s new partner is one of the most high-tech companies in Russia, who provides a full range of DC-outsourcing services – from renting ready-to-connect places in server modules to developing a set of measures to protect customers’ business from information and communication risks.

Having the most reliable technical advantages in terms of world standards, the Company chose Tailored as the most reliable supplier for its staff training and development. The first trainings, in which both beginners and top managers took part, showed excellent potential and efficiency of cooperation.

Feedback from participants:

“Qualitative serious program”;

“High level of preparation and execution”;

“A lot of mobile involvement!”

Tailored won a tender for a two-year exclusive contact to train the largest paper supplier in Europe and the CIS.

The largest world dealer of paper with a turnover of more than 500 million euros and annual sales of more than 500,000 tons of paper products, having conducted a multi-stage tender, chose our team for training middle and top management as an exclusive provider of its Corporate Business Academy in the CIS.

The program will include multi-module programs for employees of various levels from top management to heads of branches and departments. A number of programs and business stimulants will be developed specifically for the client in the best traditions of Tailored. The first stage of the program was recently held in Moscow. High level and European quality of the training was noted also by the Corporation’s executive director who flew to one of the programs from the Company’s headquarters in Vienna.

Feedback from participants:

“Good dynamics of training!”;

“Practical assignments on examples of our work, many associative series!”;

“Everything was clear and concrete”

Tailored opened a new page of partnership with several divisions of Russia’s largest oil and gas company.

Having started a successful cooperation several years ago, Tailored confidently expands it via working with the new divisions of one of the most successful companies in the country. The secret of the development of cooperation is obvious: according to the results of anonymous reports on the results of trainings, 100% of participants recommend training to their colleagues.

Feedback from participants:

“I liked the involvement of each participant in the training, the activity, the richness of the program materials, a lot of practice”;

“An interesting manner of reporting information”;

“Practice and analysis of real cases in real organizations!”
 

We started a cooperation with one of the most promising and profitable start-ups in the Russian sky.

The most ambitious and successful project of apart-hotels in modern Russia, an example of a new product for the Russian market with more than 1,500 aparthoteles in Moscow and St. Petersburg, chose Tailored. The new staff development program allowed a systematic development of all services involved in working with clients.

Feedback from participants:

“I really liked the training! Everything was clear and to the point! All material is easy to perceive”;

“Practical tasks on examples of our professional field!”;

“Information is structured, you can immediately use it!”

The threshold of the new year is always filled with new plans and meanings. Today, when the situation on a lot of markets is changing rapidly under the influence of macroeconomic factors, it has become the most relevant for us and for our customers.

December is the month of strategic sessions for 2 years in a row. This is a joint development of new approaches and new goals for units and companies in general. This is an opportunity to “return to zero” in order to improve efficiency.
Tailored has substantially updated the approach to conducting strategic sessions based on the best technologies that make participants answer difficult and uncomfortable questions. At the same time, we help our partners to cope with psychological stress and charge up energy, making programs warm, dynamic and creative.

 

Tailored opened a new page of the cooperation with the largest Russian company for the development and production of healthy food products on a fruit basis: natural juices, nectars and fruit drinks.

In the unique portfolio of the company’s brands – juice brand No. 1 in Russia in management one of Europe’s largest plants with a total production capacity of over 790 million liters per year, as well as its own research and development center.

Feedback from participants:

“The training was organized in a dialogue mode. There was no dividing into blocks of theory and practice, so it helped to understand the material”;

“Thanks for the restructuring of the training for the needs of the participants”;

“It is extremely useful and very positive! I will attend next trainings with great pleasure!”
 

Working with IT specialists, especially with programmers, has always been considered a kind of “minefield” in training. Non-standard and creative people living in the world of high technologies – traditionally are not the most frequent guests on training programs. Tailored decided to break this stereotype by starting cooperation with the leading international IT service to analyze competitors.

Here the name of our company had to work “in full”. Customization applied not only to the specifics of traditional cases, but also to the timings and structure of programs. A joint informal team was formed between the internal Customer, its HR-specialists and Tailored employees. It allowed to deliver the program “directly from the knife”, operatively and efficiently. Many thanks to the guys for their participation and involvement! This is a co-creation.

Feedback from participants:

“A lot of practice, fun and applicable in life!”;

“Group exercises helped to understand not only tools, but also colleagues”;

“I noticed a lot for coach. I’ll switch some of his «chips».”

Japanese culture has always been special, original and unique, requiring a special approach. Tailored found such an approach while preparing programs for the country’s largest chain of stores specializing in the development of Japanese knife culture in Russia.

Our partner successfully develops business in the CIS through various sales channels, including its own retail network, wholesale channels, franchising and online stores. He began cooperation with Tailored at various levels: from directors to sellers and specialists. Traditionally we received applications for the pursuing programs in several departments at the end of the first training.

Feedback from participants:

“A lot of practice and analysis!”;

“Experience is important – proven experience”;

“I liked the activity and professionalism of the coach, he knows to not only how to teach, but also how to convey the right mood”
 

According to the results of the annual evaluation of the quality of Tailored’s work based on a written anonymous survey of each participant of each (!) training, 99% of participants of our trainings still recommend Tailored programs to their colleagues.

We are proud of this result, our partners and our team!

Only for the last month:

– We launched a new project with a new interesting and difficult partner – the leader of its market in Russia;

– Won 4 tenders in the largest Russian and international companies for 2015-2016;

– We have awarded 115 certificates for passing multi-module courses of Tailored.

Thank you for your trust, together we develop our teams – this is the most important motivation for a confident and conscious development!

Tailored successfully started a cooperation with a large, internationally based holding company in Sweden, which unites dozens of companies in the field of a real estate development.

The new Tailored’s partner has been successfully operating in Russia since 1972. During this time, dozens of large-scale projects have been implemented in the field of civil and industrial construction, facilities of national scale, construction of roads and contract work for foreign investors and major international companies such as Pepsi-Cola, Procter & Gamble, McDonald’s, AssiDoman, AGA, Master Foods, Samsung.

Today the formation of unified sales standards, customer service and the emphasis on competitive advantages have been entrusted to Tailored and to our consistent program of training and development of personnel of various levels and areas of responsibility.

Feedback from participants:

“Everything is clear and structured”;

“Very little theory is great!”;

“A large choice of tools”
 

Tailored began cooperation with the largest Russian dairy producer, which has more than 10,000 employees and more than 30 production sites, as well as sales centers in more than 25 cities in Russia and CIS countries.

They immediately committed Tailored to work with the most complex and demanding levels of management – top and middle managers. The program turned out to be active, creative and memorable. Based on the results of the program, the team’s development plans were drawn up, barriers were identified and rules for interaction were established.

Feedback from participants:

“Excellent dynamic program”;

“A lot of useful tools”;

“Today I found a technology that is very necessary for me now!”
 

Tailored has successfully started a cooperation with the world’s largest transport operator, which has a 140-year history, more than 2,000 offices around the world and is the first in terms of traffic in Europe.
 

Starting with the traditional deep training, Tailored specialists adapted the program to the applied tasks as much as possible and involved within reasonable limits the preparation of internal Customers, which gave the expected high result and fulfillment of the intended goals. As a result of the training, Tailored immediately received orders and agreed on the extension of exclusive cooperation for the next year.

Feedback from participants:

“The training was held at a very high level”;

“The program allowed to think about important issues!”;

“Enough practice and not boring!”

Tailored successfully started a cooperation with one of the largest players in the fastener market in Russia with a turnover of over one billion rubles and numbering more than 40 offices in all regions of the country.

After qualitatively conducted programs for all categories of employees from ordinary sellers to the owners of the Company, it was decided to expand cooperation with Tailored, including a system of workshops, in-depth courses, development and construction of an individual, competitive segment of the Company’s competencies.

Feedback from participants:

“A well-planned program”;

“It is interesting and practical!”;

“The best training of those that we had!”

Having started a cooperation with Tailored, Russia’s largest hotel chain and the world’s largest hotel in Russia (more than 9000 rooms in 19 cities in Russia and Europe) entrusted us immediately with training the most demanding and experienced audience – general directors of hotels and senior managers.

As a result, Tailored received the next contract before the end of the first program, which successfully was held in Russian and English and became the basis for developing a unique own format of the image of managers in accordance with the culture and values of our partner.

Feedback from participants:

“Professionalism, openness of the coach and quick reaction to the audience!”;

“The perfect balance of theory and practice, excellent visual material. It’s nice to talk with a professional trainer so effectively”;

“Drive, clarity of presentation, clarity of purpose! All the goals have been achieved”

In the context of the foreign policy peripetias and the tensions of the investment climate the Russian division of Tailored announced the start of the training program “OPEN RUSSIA”.

“OPEN RUSSIA” program includes 2 large sections and several practical modules.
THE FIRST SECTION OF THE PROGRAM will help foreigners who work in Russia or companies that plan to enter the Russian market to act more confidently and efficiently. The modules of the first section:

1) “Features of doing business in Russia: what do you need to know for a successful entry into the Russian market”;
2) “Technologies and tools for effective negotiations with the Russian partners”;
3) “Basic skills and tools of effective management in Russia”;

THE SECOND SECTION of the program is dedicated to companies that serve Russian tourists and Russian business abroad. Here the module accents will be placed in other way:

1) “Technologies of effective service for Russian customers in the field of sales and hospitality”;
2) “Practical tools of upselling (focus on clients from Russia and the CIS)”;
3) “Technologies for building interaction with Russian clients and managing conflict situations”;
4) “Peculiarities of management by workers – immigrants from the former USSR”. .

In the Program there are a lot of practical tools, techniques, role-play games, video clips, stories. All of them are illustrated with the examples of important features of business in Russia and the Russian character, and how to understand us and accept.

Our experience in the charitable project with the largest Russian foster home (No. 4 in Pavlovsk) received excellent reviews, and Tailored decided to extend this it for 2014. Moreover, several of our Clients and Partners expressed their desire to join the project in 2014, create programs with us and attract volunteers.

Feedback from participants:

“It was easy to perceive information. All people were included in the work. I got specific tools”;

“I was accepted as I am without blaming my actions”;

“I was at another person’s place, I received very interesting information for myself and I realized that I have to work on myself”

We are honored to inform you that according to the Research and Ranking, published in the October number of the Coach Magazine, today Tailored is THE MOST EFFECTIVE TRAINING COMPANY in Russia.

It is especially important that while making the rating journalists and analysts of Coach Magazine decided to take as a basis the satisfaction score of more than a hundred of the largest Russian and international companies, that are constant and the most demanding customers of training services on the Russian market.

For work out the criteria for ranking the most effective training companies, Coach Magazine used the approach of Donald Kilpatrick, which is the most effective and applicable approach in the evaluation of training programs. More information about the study, ranking and criteria is available here: http://coachmag.ru/articles/prakticheskie-treningi-berut-palmu-pervenstva/

After a festive awarding Konstantin Kora, General Director and Managing Partner of the training company Tailored, agreed to answer questions from the journalists from Coach Magazine in an exclusive interview: http://coachmag.ru/articles/prakticheskie-treningi-isklyuchitelno/

We are very grateful to Tailored Customers and Partners for their support and appreciation of our daily work, and to each of Tailored employee and coach for the continuous improvement of our already high standards of work. We will not dwell on what has been already achieved!

Tailored began a successful cooperation with the leading international forest industry concern, one of the few companies in the industry that combines innovation, manufacturability and environmental responsibility. The company has about 22,000 employees and is represented in 67 countries around the world.

After completing all the qualifying stages and conducting “trial” trainings, Tailored began to fulfill the set tasks for the development of personnel on several regional sites, working both with employees engaged in interaction with customers, and with the support functions and production workers.

Feedback from participants:

“I liked absolutely the whole training!”;

“The information was given in different ways – you will not get bored …”;

“The coach knows how to involve all the participants. Many practical tasks!”

Warm summer days did not reduce the working efficiency of partners and customers of Tailored, contrary to all seasonal trends they provoked unprecedented activity in various regions of Russia, inspiring us to new ideas and new trends.

One of such trends was the shift in focus from the traditional target group for training and development – middle and top management for young people. Our partners began to pay more and more attention to their Personnel reserves, young regional units, youth assets.

A variety of training for young promising specialists and managers has been supplemented by the creation of formalized structures operating according to rules clearly formulated by participants.

A bright event in the end of the summer was the Youth Meeting of the new partner of Tailored, the country’s largest shipbuilding company. During the suburban event, the participants not only successfully passed the training and team building program, but also took an active part in the contest of their own ideas and projects.

Recently we discovered that our magazine has permanent (!) and very respected readers. It was a surprise, because we thought the magazine was just a news almanac of our work. But the news was accompanied by a request – to report not only our news, but also interesting cases from practice. We react quickly.

This month we came across an interesting case. Our long-time partner FMCG Corporation with a worldwide reputation and brands No. 1 in its industry, made another order in Tailored: leadership and management training for its elite team, the Marketing Department in Russia.

The situation was not easy from the very beginning: there was no direct contact with the internal Customer due to a foreign business trip, the number of training topics in the internal order that came 2 days before the training by e-mail, as well as their range could include up to 6 full program. It was impossible to expand the program (move it, split into parts) – time is short, the experience and requests of the participants were also very different.

To solve the case successfully, we used 3 approaches. First, creative focus tasks based on the knowledge of the specifics of the group’s work and revealing their creative potential. Secondly, brainstorming with team dynamics and the desire to find the right solutions on their own. Next, cases in which it was necessary to apply the tools learned in the training. The group was responsive on 100%. As a result, the “miracle” was accomplished, the customer is satisfied, the desired results are obtained.
 

Feedback from participants:

“We achieved almost impossible: we discussed all the topics interesting to the group”;

“Key points are covered with details, a lot of teamwork, interesting, dynamic”;

“The best trainer and training”

Having successfully having passed all the stages of selection Tailored was chosen as the main supplier of training for one of the most modern European retailers in Russia, the market leader in customer service quality, assortment and growth rates.

A multi-level long-term development program of the team assumes a special focus on managerial competencies at all levels of management of a rapidly developing retailer. Top managers of the Company have already taken part in Tailored programs.
  Feedback from participants:

“A lot of new, fresh look at familiar things!”;

“Simplicity in the perception of the material, a variety of tasks and forms of work”;

“We will highly recommend it!”